Autopilot Services Master Agreement

Provider: Signalynx Data Technologies Limited (Intentrack.ai)

Effective Date: 1 November 2025

Version: 1.0

URL: https://www.intentrack.ai/legal/autopilot-master-agreement-v1

This Autopilot Services Master Agreement (“Master Agreement”) governs the Autopilot intent-driven outbound program offered by Signalynx Data Technologies Limited to any Client that signs a one-page agreement, order form, proposal, invoice, or digital acceptance form that references this Master Agreement.

1. Acceptance by Reference and Conduct

By signing any one-page agreement, order form, proposal, invoice, or digital acceptance form referencing this Master Agreement (each, a “Autopilot One-Page Agreement”), the client identified in such document (“Client”):

Confirms that it has been provided access to this Master Agreement at the URL stated above.
Accepts and agrees that this Master Agreement forms part of and governs the engagement in full.
Agrees that no physical or digital signature is required on this Master Agreement itself.
Agrees that execution of the Autopilot One-Page Agreement constitutes full legal acceptance of this Master Agreement by reference.

2. Parties

This Master Agreement is between:

Signalynx Data Technologies Limited, a company incorporated in Hong Kong, with registered office at No. 5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong (“Provider”, “Signalynx”, “Intentrack.ai”),

and the entity identified as “Client” in the Autopilot One-Page Agreement (“Client”).

Provider and Client are each a “Party” and together the “Parties”.

3. Definitions

For purposes of this Master Agreement:

“Autopilot Cycle” means a 30-day execution period beginning on Day 15 of the engagement and ending on Day 45, as further described in this Master Agreement.
“Setup Period” means the initial fourteen (14) calendar days following execution of the Autopilot One-Page Agreement and confirmation of payment or escrow funding, during which Provider prepares for the Autopilot Cycle.
“Signals” or “Intent Signals” means digital behavioural indicators captured through Provider’s systems demonstrating potential interest in Client’s offerings, which may include without limitation category research, competitor comparisons, pricing evaluations, technology research, hiring patterns, funding events, website or product journey data, and reviews or platform activity.
“Outreach” means Provider’s multi-channel outbound engagement activities including manual email outreach, manual LinkedIn outreach via authorised access, WhatsApp messaging (where appropriate and lawful), and light calling to confirm interest, clarify intent, or secure meeting attendance.
“Prospect” means any individual affiliated with an account identified through intent signals, enrichment, or ICP-based research.
“ICP” (Ideal Customer Profile) means the measurable target profile defined in a written document or form agreed between the Parties and attached or referenced as Schedule 1, including: industries, regions, company size ranges, roles/titles, exclusions, and blocked or disqualified accounts. Minor refinements to ICP that do not materially alter targeting (e.g., adjacent titles or closely related industries) do not void the Guarantee as defined in this Master Agreement.
“Decision-Maker” means a Founder, C-level executive, VP, Head or Director-level person with purchasing or evaluation authority in respect of Client’s services.
“Qualified Meeting” has the meaning set out in Clause 10 of this Master Agreement.
“Commercially Reasonable Efforts” means efforts consistent with industry best practices for intent-driven outbound programs, including deliverability-safe practices, platform compliance, prioritisation of high-intent accounts, and active monitoring of outreach and response.
“Business Day” means a day other than Saturday, Sunday, or a public holiday in Hong Kong.
“Master Agreement” means this Autopilot Services Master Agreement – Version 1.0.

4. Purpose

Client engages Provider to deliver an intent-driven outbound program (“Autopilot Services”) focused on generating qualified sales meetings from live buyer-intent signals, in accordance with the terms of this Master Agreement and the relevant Autopilot One-Page Agreement.

5. Scope of Services

Provider shall, during the term and subject to payment of Fees:

Assign one dedicated growth operator (the “Assigned Operator”) to Client.
Monitor and prioritise Signals that align with the agreed ICP.
Perform Outreach via email, optional LinkedIn outreach (subject to Client consent), WhatsApp (where appropriate), and light calling.
Qualify Prospects based on their behaviour and responses.
Book meetings directly into Client’s designated calendar.
Join each scheduled meeting first, briefly introduce Client and the purpose of the call, and then hand over the call to Client before leaving the meeting.
Provide real-time or near real-time alerts via Slack, Email, or WhatsApp regarding Signals, replies, meetings, and priority accounts.
Provide weekly written summaries including outreach performed, replies received, meetings conducted, and a pipeline overview.
Maintain internal quality control and supervision of the Assigned Operator.

Provider may use internal staff or subcontractors for supervision, support, and technical operations, provided Provider remains fully responsible for the performance of the Autopilot Services.

6. Setup Period (Days 1–14)

6.1 Provider Responsibilities

During the Setup Period, Provider shall:

Create subdomains and email inboxes at Provider’s cost and initiate warm-up activities.
Conduct a strategy and discovery session with Client’s leadership or designated stakeholders to understand Client’s ICP, offers, use cases, positioning, case studies, testimonials, ROI metrics, and relevant ongoing projects.
Draft initial messaging frameworks, outreach sequences, and calling notes aligned with Client’s positioning.
Share representative messaging with Client for optional review; Client may provide comments or suggested edits within twenty-four (24) hours. In the absence of feedback, Provider may proceed.
Set up reporting, tracking, and alert channels (Slack, Email, WhatsApp as agreed).
Document the agreed ICP in writing as Schedule 1.

6.2 Client Responsibilities

During the Setup Period, Client shall:

Provide all requested inputs listed in Schedule 2 (including ICP, use cases, case studies, testimonials, brand guidelines, and any existing sales collateral) within three (3) Business Days of request, unless otherwise agreed.
Provide a Decision-Maker calendar link with accurate availability.
Designate a main point of contact and respond within one (1) Business Day to Provider questions or clarification requests.
If Client chooses to review messaging, provide comments or approvals within twenty-four (24) hours of Provider sending such messaging.
If Client elects to enable LinkedIn outreach, grant access via secure, LinkedIn-approved OAuth or equivalent method; Provider will never request username or password details.

Any delays by Client in meeting its Setup responsibilities may proportionally extend the Setup Period and shift the start of the Autopilot Cycle.

7. Execution Period (Autopilot Cycle – Days 15–45)

During each Autopilot Cycle, Provider shall:

Perform manual email outreach at deliverability-safe levels.
Perform manual LinkedIn outreach from an authorised profile, only where Client has granted optional access.
Use WhatsApp for appropriate and lawful communication, such as confirmations or reminders.
Utilise light calling to high-intent or high-priority accounts to confirm interest and secure meetings.
Prioritise Signals based on their likelihood to convert into Qualified Meetings.
Time outreach in alignment with target geography business hours whenever feasible.
Continuously monitor and adjust messaging, targeting, and cadences to optimise performance.
Provide real-time or near real-time alerts and weekly written updates summarising key activity and outcomes.

8. Provider Responsibilities (SLAs and Safety)

Provider shall:

Use Commercially Reasonable Efforts to generate Qualified Meetings as defined in this Master Agreement.
Respond to Client inquiries, questions, or clarifications within one (1) Business Day.
Escalate material issues to senior management within two (2) Business Days of identification.
Replace the Assigned Operator within five (5) Business Days if a replacement is reasonably required. Replacement personnel shall have equivalent or higher qualifications and experience.
Use no automation tools or bots for LinkedIn or email outreach under this Autopilot Service.
Operate within generally accepted deliverability-safe outreach ranges and avoid practices that intentionally violate platform rules or anti-spam regulations.
Provide transparency via weekly written summaries, including outreach volume ranges, responses, meetings held, and pipeline observations.
Maintain brand-safe messaging and refrain from knowingly misrepresenting Client’s products, services, pricing, or guarantees.
Maintain internal quality control, supervision, and periodic review of outreach activities and results.

9. Client Responsibilities

Client shall:

Designate a Decision-Maker (or Decision-Makers) to attend meetings booked by Provider.
Ensure that a Decision-Maker attends each scheduled meeting unless rescheduled with reasonable notice.
Maintain accurate calendar availability in the designated booking system.
Respond to Provider’s questions, requests for clarification, or decisions within one (1) Business Day.
Provide accurate and complete information regarding its products, services, case studies, and positioning.
Notify Provider promptly of any desired changes in offers, pricing, forbidden targets, or other constraints.
Not materially change the ICP mid-cycle without written agreement; minor refinements that do not materially alter targeting will not void the Guarantee.
If LinkedIn outreach is elected, grant access only via secure OAuth or similar mechanism, and may revoke such access at any time; Provider will never request Client’s LinkedIn username or password.
Handle all internal sales processes, follow-up, and closing activities after the Qualified Meeting; Provider is not responsible for conversion beyond meeting generation.

10. Qualified Meeting Definition

A meeting counts as a “Qualified Meeting” for purposes of this Master Agreement and any Guarantee if all of the following conditions are met:

The Prospect attends the scheduled meeting at the agreed date and time (subject to a reasonable grace period).
The Prospect fits the ICP as documented in Schedule 1 (industry, region, company size, and role/title).
The Prospect has demonstrated buying intent related to Client’s services, evidenced by:
- Relevant intent signals (e.g. category research, competitor evaluation, pricing research, or technology comparison); and
- Written or verbal confirmation via email, LinkedIn, WhatsApp, or call that they are open to discussion, evaluating options, or interested in exploring Client’s type of offering.
The primary purpose of the meeting is to evaluate or consider Client’s services (and not recruitment, unrelated partnerships, or purely informational conversations outside Client’s commercial scope).
The meeting lasts at least ten (10) minutes beyond initial introductions, unless ended early at the Prospect’s request and a clear interest or disinterest is recorded.
If Client cancels, reschedules late (within twelve (12) hours of start time), or fails to attend, the meeting shall be deemed delivered and counted as a Qualified Meeting.
If a Prospect reschedules within a reasonable period and the meeting takes place, it remains a Qualified Meeting.
Meetings scheduled for dates beyond Day 45 may, upon mutual consent of the Parties, be attributed to the current Autopilot Cycle or to a future cycle if Client renews.

If there is a dispute as to whether a meeting is a Qualified Meeting, senior representatives of both Parties shall review the relevant signals, logs, and communications in good faith and seek to resolve the dispute within three (3) Business Days.

11. Guarantee and Make-Good

11.1 Guarantee

For each Autopilot Cycle in which Client has complied with its obligations under this Master Agreement, Provider shall use Commercially Reasonable Efforts to deliver a minimum of three (3) Qualified Meetings (the “Guarantee”).

Provider may, in many cases, deliver three (3) to seven (7) or more Qualified Meetings in a cycle based on observed performance; however, the contractual minimum required to satisfy the Guarantee is three (3) Qualified Meetings. The upper range is indicative of operational performance and is not a binding commitment.

11.2 Make-Good

If, at the end of a fully completed Autopilot Cycle, fewer than three (3) Qualified Meetings have been delivered and Client has complied with its obligations under this Master Agreement, Provider shall continue providing the Autopilot Services at no additional Autopilot Service fee until either:

Three (3) Qualified Meetings for that cycle have been delivered; or
Sixty (60) additional calendar days have elapsed from the end of the original Autopilot Cycle, whichever occurs first.

If, following the sixty (60) day make-good period, the minimum three (3) Qualified Meetings have still not been delivered due to factors outside Provider’s reasonable control (including but not limited to extreme ICP narrowness, frequent Client unavailability, or major market changes), the Parties shall in good faith discuss either: (a) extending the make-good period; and/or (b) adjusting the ICP to broaden targeting. For the avoidance of doubt, no refunds shall apply.

11.3 Exclusions

The Guarantee and make-good obligations shall be paused or voided, at Provider’s discretion, if:

Client materially fails to meet its responsibilities under Clause 9.
ICP is materially changed mid-cycle without a written reset agreement.
Client unreasonably delays approvals where approvals are required and has opted to review messaging.
Client revokes critical access required for Outreach (such as calendar or optional LinkedIn access) without reasonable alternative arrangements.
Platform restrictions arise primarily due to Client’s historical practices, other tools, or issues outside Provider’s control.
Client frequently cancels or fails to attend scheduled meetings.

12. Fees and Payment

12.1 Fees

Unless otherwise agreed in an Autopilot One-Page Agreement, the standard fees are:

30-day Autopilot Cycle: USD 5,000
90-day Autopilot Program: USD 15,000
6-month Autopilot Program: USD 30,000

All fees are exclusive of any applicable taxes.

12.2 Payment Methods

Client may choose to pay via escrow (where available) or via direct payment (bank transfer or other approved payment method) as specified in the Autopilot One-Page Agreement.

12.3 Escrow Terms

Escrow may be used for engagements up to six (6) months.
For a 30-day engagement, escrow may be used once only.
For 90-day or 6-month engagements, escrow funds may be partitioned into 30-day milestones.
Escrow transaction fees shall be shared equally between Provider and Client.
Upon completion of each Autopilot Cycle where the Guarantee has been met or a make-good is in progress, Provider may request release of the relevant milestone and will provide a summary of signals, outreach, replies, and Qualified Meetings.
Client shall not unreasonably withhold or delay approval of milestone release.

12.4 No Refunds

All fees and payments for Autopilot Services are non-refundable under any circumstances, except where required by applicable law. Client’s sole remedy for failure to meet the Guarantee is the make-good obligation described in Clause 11.2.

12.5 Currency and Charges

All fees are payable in US Dollars (USD) unless otherwise specified in the Autopilot One-Page Agreement. Client is responsible for all bank charges, foreign exchange fees, and currency conversion differences.

13. Confidentiality

Each Party shall keep confidential all non-public business, technical, or financial information received from the other Party in connection with this Master Agreement and shall use such information only for the purposes of performing or receiving the Autopilot Services. Disclosure may be made to professional advisers or as required by law.

14. Data Protection and Security

Provider shall implement reasonable technical and organisational measures to protect Client-related data processed in connection with the Autopilot Services. Provider shall:

Comply with applicable Hong Kong data protection laws and, where applicable, GDPR B2B outreach standards.
Process only business contact data and related activity data necessary for delivering the Autopilot Services.
Provide a Data Processing Addendum (DPA) upon Client’s reasonable request.
Notify Client within seventy-two (72) hours of becoming aware of a confirmed data security incident affecting Client data.
Provide, upon request, a list of material subprocessors used to deliver the Autopilot Services.
Delete Client-specific data within thirty (30) days of termination if Client submits a written deletion request, subject to any retention requirements under applicable law.

15. Intellectual Property

All methodologies, systems, software, workflows, scripts, templates, and processes used or developed by Provider remain the exclusive intellectual property of Provider or its licensors.
All brand assets, case studies, logos, and proprietary content provided by Client remain the property of Client.
Each Party grants the other a limited, non-exclusive, revocable license to use its intellectual property solely for the purpose of performing obligations under this Master Agreement.

16. Platform Safety and Compliance

Provider shall:

Use manual outreach only, without automation tools, for LinkedIn and email activities under the Autopilot Services.
Follow generally accepted best practices for deliverability and platform compliance.
Not be responsible for pre-existing domain reputation issues, past blacklisting, or issues caused by Client’s own tools or third parties.

Provider shall not be liable for changes in third-party platform policies or functionality that reasonably impact outreach capability, provided Provider acts in good faith and uses Commercially Reasonable Efforts to adapt.

17. Limitation of Liability

To the maximum extent permitted by law, Provider’s total aggregate liability arising out of or in connection with this Master Agreement and the Autopilot Services (whether in contract, tort, negligence or otherwise) shall be strictly limited to the total Autopilot Service fees actually paid by Client to Provider under the relevant Autopilot One-Page Agreement up to the date of the event giving rise to such liability.

In no event shall either Party be liable for indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, business, or goodwill.

18. Indemnification

Provider shall indemnify Client against reasonable direct losses arising from:
- Intentional unlawful outreach clearly contrary to applicable laws and regulations; or
- Intentional use of third-party intellectual property in outreach content that Provider knew to be infringing.
Client shall indemnify Provider against claims, losses, or damages arising from:
- Content, instructions, or representations provided by Client that are false, misleading, unlawful, or infringing; or
- Client’s misuse of any data or information obtained through the Autopilot Services.

19. Non-Solicitation and Limited Non-Compete

During the term of this Master Agreement and for twelve (12) months thereafter, Client shall not directly solicit to hire or engage any Provider personnel who were directly and materially involved in providing the Autopilot Services to Client, without Provider’s prior written consent.
Client shall not use Provider’s proprietary workflows and processes, as disclosed in the course of delivering the Autopilot Services, to create a directly competing commercial intent-driven outbound services offering.

20. Termination and Pause

Either Party may terminate the engagement for convenience upon thirty (30) days’ written notice. Amounts paid remain non-refundable.
Client may terminate during the Setup Period with notice; no refund is due and no further cycles are charged.
If either Party materially breaches this Master Agreement and fails to cure such breach within thirty (30) days of written notice, the other Party may terminate for cause.
If Client requests a pause of the Autopilot Services, the Autopilot Cycle and Guarantee shall pause concurrently. No refunds or credits apply for the pause period. Upon resumption, timelines and performance windows shall be adjusted accordingly.

21. Dispute Resolution

The Parties shall first attempt in good faith to resolve any dispute arising out of or in connection with this Master Agreement through discussions between senior representatives.

If the dispute is not resolved within a reasonable period, it shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.

The seat of arbitration shall be Hong Kong. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English. The award shall be final and binding on both Parties.

22. Force Majeure

Neither Party shall be liable for failure or delay in performing its obligations (other than payment obligations) if such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, governmental action, or major internet or infrastructure outages.

Temporary platform outages (e.g. email, LinkedIn, WhatsApp) shall be considered force majeure only to the extent that such outages materially prevent Provider from performing Outreach and are not attributable to Provider’s own actions.

23. Governing Law and General Provisions

This Master Agreement shall be governed by and construed in accordance with the laws of Hong Kong.
The Parties are independent contractors and nothing in this Master Agreement shall be construed as creating a partnership, joint venture, or employment relationship.
If any provision of this Master Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
This Master Agreement, together with any Autopilot One-Page Agreement referencing it, constitutes the entire agreement between the Parties concerning the Autopilot Services and supersedes all prior oral or written understandings.
Any amendments must be in writing and agreed by authorised representatives of both Parties (email confirmation may be agreed as sufficient for minor amendments).
The English language version of this Master Agreement shall prevail over any translations.
All operational communications, logs, and reports under this Master Agreement shall be provided in English.

24. Schedules

Schedule 1 – ICP Definition

The Parties shall agree in writing (e.g. via email or shared document) on the ICP attributes including: target industries, regions, company size ranges, roles/titles, exclusions, and blocked accounts. Such ICP definition shall form part of this Master Agreement.

Schedule 2 – Client Deliverables

The following items may be requested from Client to enable effective Autopilot Services:

ICP details (industries, regions, company size, roles/titles)
Use cases and key value propositions
Case studies and testimonials
Brand and messaging guidelines
Pricing or offer outlines (to the extent needed for outreach)
Existing decks, sales collateral, or one-pagers (optional)
Decision-Maker calendar link and availability preferences
Optional LinkedIn access via secure OAuth flow (if Client elects to allow LinkedIn outreach)
Any specific exclusions (industries, accounts, regions) Client wishes to avoid

End of Autopilot Services Master Agreement – Version 1.0